FAQ

Shipping & delivery

How long does delivery take?

Every gift is made to order. Production takes 2–4 business days, then tracked US shipping takes 7–10 business days, so most orders arrive 9–14 business days after you order. In November and December carriers can be a few days slower.

Will my order arrive by Christmas?

Order by December 4 for delivery before Christmas to US addresses. Orders placed later are still made and shipped as usual, but may arrive after Christmas.

How much is shipping?

$6.95 for the first item and $1.50 for each additional item, capped at $21.95 per order. The exact amount is shown at checkout before you pay.

Where do you ship?

We currently ship to the United States only.

Will everything arrive together?

Different products are made in different places, so an order with several items may arrive in separate parcels, each with its own tracking link.

How do I track my order?

We email you a tracking link as soon as your order ships. See Track your order.

Personalization

Does personalization cost extra?

No. Adding names, dates or messages is free on every personalized item.

Can I check or change my personalization?

We print exactly what you enter, so please check spelling, dates and capitalization before checkout. Spotted a mistake? Email us within 12 hours of ordering, before your item goes into production, and we'll fix it.

Sizing & products

How do I pick the right size?

Sizes depend on the product. Check the size options and details on each product page, and see our size guide for how to measure. If you are between sizes, go one size up.

How do I care for my items?

Apparel: wash inside out in cold water and tumble dry low or hang to dry; do not iron directly on the print. Blankets and pillow covers: machine wash cold on a gentle cycle. Mugs: hand washing keeps the print looking new longest.

Offers

How does Buy More, Save More work?

Buy 2 items and save 10%; buy 3 or more and save 15%. You can mix any products, designs and sizes. The discount is applied automatically at checkout.

Can I combine discounts?

Discount codes, such as our welcome code, can't be combined with the Buy More, Save More discount.

Returns & problems

What if my order arrives damaged or wrong?

If an item arrives damaged, misprinted, defective or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, and you don't need to send anything back.

Can I return an item if I change my mind?

Personalized items are made just for you, so they can't be returned or exchanged for a change of mind or wrong size. Non-personalized items can be returned within 30 days of delivery if they are unused and unwashed; return shipping is paid by you. Full details are in our refund policy.

Can I cancel my order?

Yes, within 12 hours of ordering, before it goes into production. Email us with your order number.

What payment methods do you accept?

All major credit and debit cards, plus the other secure payment options shown at checkout.

Still have a question?

Email support@snowyjoy.com or use our contact form. We reply within 1 business day.