Refund policy
Every item is made to order just for you. If something isn't right, we'll make it right.
Please contact us first. Email support@snowyjoy.com with your order number and we'll reply within 2 business days. Your card statement shows this purchase as SNOWYJOY.
Damaged, misprinted, defective or wrong item
Tell us within 30 days of delivery. Email your order number and a photo of the problem, and we'll send a free replacement or a full refund, your choice. You don't need to send anything back. This includes personalized items when the mistake is ours.
Personalized items
Items with your names, dates, messages or photos are made only for you, so they can't be returned or exchanged for a change of mind, a wrong size, or a typo entered at checkout. Please check your personalization and the size options carefully before ordering. If you spot a mistake, email us within 12 hours of ordering and we'll fix it before production.
Non-personalized items
Changed your mind? Contact us within 30 days of delivery. Items must be unused, unwashed and in their original condition. We email you the return address, and once the item is back with us we refund the item price. Return shipping is paid by you.
Cancellations
You can cancel for a full refund within 12 hours of ordering, before your order goes into production.
Not covered
- Items that were used, washed or damaged after delivery (except for defects).
- Small differences in color or print placement compared with the photos on your screen.
Refunds
Approved refunds go back to your original payment method within 5â10 business days.
Questions? Email support@snowyjoy.com.